GENERAL CONDITIONS OF SALES
You are connected on the website administered by Champagne GRATIOT DELUGNY. The goal of this document is to inform you about the company Champagne GRATIOT DELUGNY and its General Sales Conditions.
YOU MUST READ WITH ATTENTION THIS DOCUMENT BECAUSE IT REPRESENTS AN ELECTRONIC CONTRACT WHICH ESTABLISHES THE GENERAL SALES CONDITIONS ABOUT THE SALE OF THE PRODUCTS OF CHAMPAGNE GRATIOT DELUGNY ON WWW.GRATIOTDELUGNY.FR
THE VALIDATION OF YOUR ORDER WILL BE EXECUTED AFTER COMPLETING THE ORDER AND VALIDATING IT WITH THE "DOUBLE-CLICK”. YOUR VALIDATION CONFIRMS YOUR READING AND ACCEPTANCE OF THE GENERAL SALES CONDITIONS.
Article 1 - Company
Name : SCEV GRATIOT DELUGNY
Legal form : Societé Civile d'Exploitation Viticole
RCS : 391664786
APE : 011G
Postal Address : 26 rue de la Marne / 02310 CROUTTES SUR MARNE
VAT: FR 093504E00558
Article 2 - Object
This contract is an online contract of mail order selling. The goal of this contract is to inform clients about the rights and the obligations between the company and the client. In this way, this contract is in compliance with the French rules and particularly with the Law 2004-575, named " Loi pour la confiance dans l'économie numérique” : Law for the confidence in the Numeric Economy. It also complies with the recommendations of the OECD in the field of electronic trade.
Article 3 - Goods
The products proposed by Champagne GRATIOT DELUGNY are introducing on the website in French and English languages. Any citizen of the European Community and the countries complying with Directive 95/46/CE can assert his linguistic ignorance as cancellation of the contract.
The goods proposed by Champagne GRATIOT DELUGNY are the same goods proposed on its website http://www.gratiotdelugny.fr/ , subject to availability. In case of temporary or definitive unavailability the society informs visitors on the website or by valid email address given by the client. The society will propose another similar good (quality and price) or a credit note or you can give up.
The pictures and texts on the website are not in the contractual field. If there are mistakes, the responsibility of Champagne GRATIOT DELUGNY will be not engaged.
Article 3bis - Prices
The prices can be changed at any time by the company, except for any sale made by the price posted on the website http://www.gratiotdelugny.fr/. The prices are in Euros (€),tax and order processing included.
The delivery tariff is paid by the client, except other agreement between company and client.
The entire payment shall be performed later than the delivery of the goods, except other agreement between company and client mentioned on the invoice.
if delivery is outside France, the customs taxes and formalities are the sole responsibility of the customer, unless otherwise stated. Customer agrees to check the possibility of importing the products ordered under the territory of the country of delivery.
Article 4 – Order
Any order signed by the customer with a "double click" during the ordering process amounts to an acceptance.
If the quotation sent by email is signed and sent back to Champagne GRATIOT DELUGNY amounts to an irrevocable acceptance.
Article 4 bis – Order Process
The ordering process is lawful – Loi 2004-575, named LCEN.
If the user wants to validate his order, he must fill out a form on the website http://www.gratiotdelugny.fr/.
After validating the contents of the order, the user definitively confirms it. At the end of the order, the user must transmit the details of his Credit Card, i.e. its numbers, the date of expiration and its 3 cipher numbers. The sale will be completed upon full payment - except specific clauses.
The company Champagne GRATIOT DELUGNY ensures that payment is secure by S.S.L. (Secure Socket Layer) in order to protect effectively all data related to payment.
Article 5 – Confirmation
The information from the contract will be summarized with confirmation by email (with a valid email address for the client) by Champagne GRATIOT DELUGNY, later than the end of the withdrawal period. In this case, the company will not be responsible for sending information from the contractor from advertising to email address with restricted access.
Article 6 – Delivery
6.1 Delivery time
The company ensures that deliveries will be made as soon as possible under the guaranteed conditions - listed on the site - by carrier. The company will not be responsible for late delivery due to carrier who is responsible for the delivery of ordered products. In case of delay, the client must contact the carrier and file a claim within a maximum of 72 hours (by registered mail). If your delivery has not been made within a maximum of 31 days, you may request a refund of your order with the company Champagne GRATIOT DELUGNY.
This company will refund you within a maximum of 30 days.
6.2 Incomplete or non-compliant delivery
Despite the care taken in the preparing orders, a product may be missing it, or an error occurred during the preparation. It is also possible that the package is damaged when the contents of the latter has been partially or totally stolen.
If you see this error, please mention it on the voucher of the carrier and you will refuse the order and returning it with a specific report named "Finding of spoliation". (in France :" 170”). In case you would take knowledge of the error after the departure of the carrier, please report it in the manner indicated on the website.
6.3 Lost parcel
In the case where the package has been lost by the carrier, please contact us quickly. The company will conduct a survey of the concerned services (for example: for the French Post Office-Colissimo, 21 days is necessary to conduct a survey)
Article 7 - Right of withdrawal / Right of return
According to Article L121-16 of Code de la Consommation, the customer has a period of 7 calendar days to exercise his right of withdrawal. This period begins on the date of receipt of the order by the customer. The client must contact the company to obtain a return number before any redirection.
The return shipping charges will be borne by the customer. Products must be returned complete, in their original packaging.
The right of withdrawal does not apply to promotional offers or at sale prices.
Article 8 – Right of abdication
According to Article L 114-1 of Code de Consommation and when your order is over 500 €, the company shall indicate on the invoice the maximum date of delivery of your order. in the case of exceeding 7 working days of the delivery date (except in cases of force majeure within the meaning of the Act), you could give up your contract within 60 days from the date of initial order. The deposit already paid will be retained by the company. In the case the company breaks off the contract, the company will pay back you the double of deposit within 30 days maximum.
Article 9 – Execution of the order
The company can refuse the order in case of :
- dispute with the client
- total or partial non-payment of a previous order
- denials bank in the payment process online
The order will be made within a maximum period of 30 days from the day the customer made the order, subject to the acceptance of this order to the company
Concerning the deadlines for different types of services (eg custom labels), please contact us.
Article 10 – Invoicing
An invoice will be sent to the customer when ordering. This invoice will be sent to the email address specified by the client during the order, unless otherwise indicated on his part.
Article 11 – Guarantee
The customer has a contractual guarantee on products supplied by the company. This warranty is displayed on www.gratiotdelugny.fr and its duration varies according to the category of products ordered.
Article 12 – Method of payment
To set the order, the Customer has the choice of all methods of payment specified in the order and presented on the company's website.
The Customer warrants to the Company that he has the necessary authorizations to use the method of payment chosen by him during the validation of the order.
In case of payment by credit card, the provisions relating to the use of fraudulent means of payment provided for in the agreements between the Client and the card issuer and between the company and its banks apply.
Article 13 – Nominative information
The company may ask the client the necessary information to process the order. this information may be provided to contractors of the company (accountants, lawyers ....). They may also be sent to any competent authority to settle disputes between companies and one of their clients.
The Client may exercise their rights of access, rectification, opposition in the manner described in the "Data Protection" (Protection des Données”) of the company.
Article 14 – e signature
The "double click" is associated with the authentication and non-repudiation of the customer when ordering and acceptance of these Terms and Conditions constitutes an e-signature.
This e-signature has the same value that written signature between the parties.
Article 15 – Cryptology
The company ensures that mean and services of cryptology used to secure transactions were the subject of an authorization or a declaration under the legislation in force.
Article 16 – Proof
The records stored on company servers and the servers of its banks, will be considered proof of communications, orders and payments between the parties.
In any case, the Company will proceed with the recording of telephone conversations between a member of the Company and any of its customers or prospects. In the case of outsourcing customer service, the company undertakes to prohibit their partner for the implementation of this service, including registration, including as part of a "service improvement ".
Article 17 – Preservation and filing of documents
According to Article 1348 of the French Civil Code, the Data filing transaction is made on a reliable and durable support.
It is made in accordance with the AFNOR Z 42-013 on the design and operation of computer systems to ensure the preservation and integrity of records stored in its systems.
Article 18 – Entirely of contract
These terms represent all obligations of the parties.
No general or specific condition provided by the client will integrate with these conditions.
The fact that the company does not rely on a failure by the Client to any of the obligations contained herein can not be interpreted in the future as a waiver of the obligation in question.
Article 19 – Property
Products delivered to the customer remain the property of the company until the contract has not been executed in full.
Article 20 – Practical law
This contract is subject to French law, in accordance with European directives.
This is for both the substantive rules for formal rules.
In case of dispute and without agreement, the Tribunal de Commerce de Soissons will be the only competent court and only the French law applies even in cases of multiple defendants or call security.